Refund Policy
You can always contact us for any refund or return questions via the contact us page at the bottom of the website.
In Store Pickups
We offer in store pickups for all items located in our Indianapolis, IN storefront.
If you select "in store pickup" at checkout, you will be notified via email when the item is ready to be picked up.
We will hold all pickups for 15 days, after which we will refund the order and make the item available for someone else to purchase.
If you are unable to pick of your order within 15 days, please contact us.
Returns Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to mail it back to us at your own expense.
To be eligible for a return, your item must be in the same condition that you received it, undisplayed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Sale items are final sale only and are not eligible for returns.
Returning an Item
To start a return, you can contact us via the contact us page at the bottom of the website. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items returned after the 30-day return in new condition will be be subject to a 25% restocking fee.
Items returned damaged, used, or materially different, will not receive a refund.
Refunding a Returned Item
Once we receive and inspect your return, you will be automatically refunded to your original payment method. If there was an issue with your return, we will contact you.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping costs are non-refundable.
Damages and Defects
All damages must be reported by email within 7 days of receiving your order - no exceptions.
Email us pictures of the damage, shipping box, packaging, and shipping label. This will assist us with our carrier claim.
Please allow 5-7 business days for us to process and star the replacement/refund.
Pre-Orders
Pre-order items must be cancelled within 30 days of ordering to receive a full refund.
Orders or items cancelled after 30 days will be issued in the form of merchandise credit.
Duplicate orders to the same address will be canceled automatically. Please contact us if you wish to place a second order.